Cancellation Policy
Clear, fair, and flexible options for renters and owners.
Policy Overview
Vroom8 offers three tiers of cancellation policies: Flexible, Moderate, and Strict. The specific policy applicable to your booking is determined by the Vehicle Owner and is clearly displayed on the booking page before you confirm your reservation.
Cancellation Tiers
1. Flexible Policy
Full Refund: Cancel at least 24 hours before the trip start time.
Non-Refundable: Cancellations made less than 24 hours before the trip start time are not eligible for a refund.
2. Moderate Policy (Standard)
Full Refund: Cancel at least 5 days before the trip start time.
50% Refund: Cancel between 5 days and 24 hours before the trip start time.
Non-Refundable: Cancellations made less than 24 hours before the trip start time.
3. Strict Policy
Full Refund: Cancel at least 7 days before the trip start time.
50% Refund: Cancel between 7 days and 48 hours before the trip start time.
Non-Refundable: Cancellations made less than 48 hours before the trip start time.
Extenuating Circumstances
We understand that life happens. In rare cases, we may override the cancellation policy for extenuating circumstances, such as:
- Unexpected serious illness or injury.
- Government-mandated travel restrictions or natural disasters.
- Vehicle unavailability or major mechanical issues verified by Vroom8.
*Documentation may be required to process refunds under extenuating circumstances.
No-Shows & Early Returns
No-Shows
If a renter does not show up within 2 hours of the scheduled pickup time without notifying the owner, the booking will be considered a "No-Show" and is non-refundable.
Early Returns
There are no refunds for vehicles returned earlier than the scheduled drop-off time, unless agreed upon in writing by the Vehicle Owner.
Have questions about a specific booking? Check your booking details or contact our support team.
Contact Support