Privacy Policy
Last Updated: November 30, 2025
1. Introduction
Welcome to Vroom8. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our peer-to-peer vehicle rental platform. By accessing or using Vroom8, you consent to the practices described in this policy.
2. Information We Collect
Personal Information
Name, email address, phone number, and profile information you provide during registration.
Identity Verification Data
Government-issued ID, driver's license details, and facial verification data processed securely through our partner, Veriff.
Payment Information
Billing address and payment method details. Note that actual credit card numbers are processed and stored securely by Stripe, not on our servers.
Vehicle & Rental Data
For owners: Vehicle details, registration, and insurance documents. For renters: Booking history, rental dates, and communication logs.
3. How We Use Your Information
- To facilitate peer-to-peer vehicle rentals and process bookings.
- To verify your identity and ensure the safety of our community.
- To process payments, payouts, and security deposits.
- To communicate with you regarding your bookings, account, or support inquiries.
- To resolve disputes and enforce our Terms of Service.
- To improve our platform, analyze usage trends, and prevent fraud.
4. Information Sharing
We strictly limit how your information is shared:
Between Users
When a booking is confirmed, we share necessary contact details between the Renter and the Owner to facilitate the handover.
Service Providers
We share data with trusted partners like Stripe (payments), Veriff (identity), and cloud providers solely to operate our service.
5. Data Security
We implement industry-standard security measures to protect your data. This includes encryption of sensitive data in transit and at rest, secure server infrastructure, and strict access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact our Data Privacy Officer at:
privacy@vroom8.app
Santa Teresa, Puntarenas, Costa Rica